Frequently Asked Questions about relocating overseas

Are you relocating overseas from the UK or Singapore? We can help!

What is an international move?

An international move involves transporting your belongings from one country to another, including customs clearance and shipping logistics.

It’s best to start planning at least 8 weeks before your intended move date to allow time for packing, documentation, and shipping.

Yes, we provide services to most global destinations. Contact us to confirm if we can service your specific country

We offer packing, shipping (by air or sea), customs assistance, storage, insurance, and delivery to your new home.

Yes, we offer professional packing services using high-quality, international-grade materials to protect your belongings during transit.

Yes, you can, but professionally packed items are generally safer and often required for full insurance coverage.

We offer both sea freight (container shipping) and air freight, depending on your timeline and budget.

Transit time varies by destination here are some ideas of transit times— typically 7-14 weeks for shared container sea freight, 4-6 weeks for sole use container sea freight and 5-14 days for air freight.

Common documents include your passport, visa, detailed inventory list, and proof of residence or employment at your destination.

This depends on your destination country and the value of your belongings. Our team can guide you through the specific import regulations.

Yes, we manage customs documentation and work with trusted agents abroad to ensure a smooth clearance process.

Costs depend on the volume/weight of goods, destination, transport method, and services selected (e.g., packing, storage, insurance).

Yes, we provide comprehensive moving insurance options to protect your belongings from loss or damage.

No, we provide a detailed quotation upfront, so you know exactly what’s included and excluded as some costs are payable locally in the destination country.

Yes, we offer door-to-door service, including unpacking and debris removal if requested.

We can arrange short- or long-term storage solutions in your origin or destination country.

Yes, unpacking and setup services are available upon request.

Yes, we can recommend specialized partners for pet relocation that comply with import and quarantine regulations.

Absolutely — we provide tailored international relocation services for companies and employees.

Yes, we offer custom crating and white-glove handling for delicate or valuable items.

We provide shipment tracking and regular updates during transit.

You can contact our claims department, and we’ll assist you with the insurance process.

Where are you moving to?

Boxchain-Moving is a global company. We operate houshold moving with ease and cost effectiveness. Move with 1x cubic metre and up!

We take care of any international move, helping individuals and families move from Singapore and the United Kingdom to countries all around the world. 

Talk to Samuel Zeng about your Singapore
relocation

Talk to Sara White about your United Kingdom relocation